FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What material is used for the transparent wall?

The transparent walls of our Dome house are made from imported PC(Polycarbonate) raw material and using a UV co-extrusion process. With the surface material containing an 80μ UV coating, it offers excellent weather resistance. Compared to glass, PC is much lighter and much more impact-resistant (about 250 times that of glass), and the installation process doesn't require any lifting equipment. At the same time, PC is an eco-friendly material, non-toxic, odorless, and 100% recyclable.

Do you have wind-load and snow-load specification for the dome?

Yes, we have wind and snow load reports based on computer finite element analysis, and since 2018, we've done many on-site cases around the world, like in typhoon-prone coastal areas of China such as Hainan and Fujian, and snowy environments in Nordic countries. Our products have gone through years of real-world environmental testing in multiple markets.

What’s the thickness of the PC panel?

For dome-style accommodations, depending on the product size and specifications, our PC wall thickness ranges from 5mm to 8mm; for restaurant projects, the regular thickness of our PC walls is 3mm to 5mm; the actual thickness of the product can also be customized according to customer needs, and our thermoforming process can handle a maximum thickness of up to 20mm.

How many years warranty?

The imported polycarbonate material can last up to 15 years, and our company offers a 5-year warranty on transparent walls.

What is the price?

Product prices vary depending on the area, configuration, and material thickness. We will provide targeted quotes based on the customer's project needs. Besides the main room, we can also offer a one-stop service for interior furnishings, flooring, air conditioning, and other supporting products.

What’s the lead time?

For 1-5 samples, the lead time is about 20 days. For mass production, the lead time is 30-60 days after receiving the deposit payment.

What kinds of payment methods do you accept?

We accept T/T bank transfer, 50% deposit in advance, 50% payment before shipping.

How’s the installation?

As it’s modular design,it’s easy to assemble.There are installation videos,guide book,drawings offered to clients to follow the steps. And we are also online to support you.

Do you ship door to door?

We can provide door-to-door service. We'll provide you with the best sea freight quotes based on the specifications and quantities you need.

How you pack for shipment?

For LCL shipments, we use wooden crates to protect the goods. If there’s a larger quantity, we recommend shipping a full container directly without using wooden crates, which allows for more cargo and lower shipping costs.

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